ST9640322AS not recognized by bios

[BrayTech]

My Atola device thinks that is is a failed head stack or possibly electronics. Typically when it is a headmask error I will validate it with the terminal error. I have not seen this error prior. My research points to firmware issue possibly. Any idea on this error?

Atola terminal output:
Rst 0x08M
LED:000000CC FAddr:00258097
Just keeps repeating the led error

[pcimage]

My Atola device thinks that is is a failed head stack or possibly electronics. Typically when it is a headmask error I will validate it with the terminal error. I have not seen this error prior. My research points to firmware issue possibly. Any idea on this error?

Atola terminal output:
Rst 0x08M
LED:000000CC FAddr:00258097
Just keeps repeating the led error

Does it sound perfectly normal? Steady spin with no spin down or speed variations?

[dmarques]

I would say like Sean said, if it spins down, almost certainly it's heads.

[BrayTech]

At power on - the drive clicks a few times and then spins steady. At first it was just beeping. I took into into the clean room and moved the heads back to the parked position. The the drive clicked a few times and then spins up.

Thank you for your thoughts!

Doug

[dmarques]

So that seems that had stiction, but now heads are ruined. Are all heads attached to the arms?

[BrayTech]

all the heads appear to be attached. The heads we originally positioned at the edge of the platters. I just spun the disk counter clockwise and moved the heads back into the ramp.

[dmarques]

So I'm almost sure they are damaged.
You need to check them and replace.

[BrayTech]

Thank you for your feedback. I will replace them and see how it goes!

Thanks everyone!