Western Digital does not access user data

[Protech]

Hello everyone,
I tried to recover 2.5 western digital Drive, Model number WD20SPZX, When I try to access the files in DE, there is no user data available. I perform T2 recovery and backup modules and SA, The sectors look good on sector edit, also module 01A Error occurred. Could you please advise.

Thanks.

[pepe]

If sectors look ok, what is the problem for which you need advice?

[Lukas]

The drive was blocked from access to SA by default?
Can you post a screenshot of the T2 reading?
How many percent does the tool say is filled with zeros after T2 reading?

[lifeguarddubai]

hi @protech

if sector looks okay and you cant see file structure could be logical issue take full image and scan for lost Partition.

[Protech]

If sectors look ok, what is the problem for which you need advice?

Hi pepe, appreciate the response. The problem is I'm getting an error entering DE and no access to client's data. I have attached the screen shots of the errors. Sectors are read using utility.

Attachments

Read using utility. whole sectors are read fully

DE entered without drive ID

Trying to enter DE with Drive ID checked

[Protech]

The drive was blocked from access to SA by default?
Can you post a screenshot of the T2 reading?
How many percent does the tool say is filled with zeros after T2 reading?

The heads seem to write ok.

Attachments

[pepe]

VSC_UNSUP_ACTION_CODE occurs when ovl is not loaded, so i suppose the drive restarted coz of some error and stayed without ovl. what does status sector say?

[Protech]

VSC_UNSUP_ACTION_CODE occurs when ovl is not loaded, so i suppose the drive restarted coz of some error and stayed without ovl. what does status sector say?

Please forgive my ignorance but do you mean this?

Attachments

[Protech]

Hi guys, any idea in this case?

[Mikippp]

Hi,
Tools -> Utility extensions -> HDD State

Mikippp

[Protech]

Hi,
Tools -> Utility extensions -> HDD State

Mikippp

Thank you Mikippp

[Protech]

Here is the HDD state

Attachments

HDD Info.docx

(22.78 KiB) Downloaded 224 times

State Sector.docx

(26 KiB) Downloaded 221 times

[Protech]

Any help on this drive is much appreciated.