Sorry if this is rather basic, but would appreciate some advice here. I have a 500GB 2.5" SATA Fujitsu drive. When I connect it to Deepspar, it takes about 2 minutes to see something there, but it does not detect the drive type and just shows up with 'Drive is not responding PHY=3'

I can hear the heads sweeping and clicking away - scanning followed by 2 faint clicks. In my limited experience with hardware issues, I figured it was a problem with the heads. Before I told the customer this would likely be a costly fix, is there anything simpler it could be?

I do not know DeepSpar tools, but maybe heads problems or FW problems.

But you need a testing tools for be sure about it.

god luck!

Bad heads for sure.

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Clicking drives are usually related to heads, though other things such as an incompatible PCB can also cause it.

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You should diagnosis the clicking issue before you put it on a disk imager. You could make the problem worse or even unrecoverable by skipping diagnostic steps.

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Thanks, thought it was likely a heads issue. I don't think the customer will want this data enough to spend the cash.