MultiDrive – free backup, clone & wipe disk utility from Atola Technology

Main » Forums home » Conventional hard drives

All times are UTC - 5 hours [ DST ]



Post new topic Reply to topic  Page 1 of 1
  [ 12 posts ] 
  Previous topic | Next topic 
Author Message
inflex
 Post subject: Toshiba MK6465GSXN, no response, plz advise repairer in AU
PostPosted: May 28th, 2015, 1:14 
Offline
User avatar

Joined: May 11th, 2013, 21:08
Posts: 100
Location: Australia
Have a client's hard drive, Toshiba 2.5" MK6465GSXN 640GB unit.

Cannot hear any ping/zing/clicks, it doesn't feel like it's spinning up at all.

What is a recommended clean-room service centre in AU I can send this to for personal photo recovery.

Code:
May 28 15:34:10 ctpc001 kernel: [7442502.239227] ata5: exception Emask 0x10 SAct 0x0 SErr 0x40d0002 action 0xe frozen
May 28 15:34:10 ctpc001 kernel: [7442502.239238] ata5: irq_stat 0x00400040, connection status changed
May 28 15:34:10 ctpc001 kernel: [7442502.239249] ata5: SError: { RecovComm PHYRdyChg CommWake 10B8B DevExch }
May 28 15:34:10 ctpc001 kernel: [7442502.239265] ata5: hard resetting link
May 28 15:34:20 ctpc001 kernel: [7442512.260199] ata5: softreset failed (device not ready)
May 28 15:34:20 ctpc001 kernel: [7442512.260212] ata5: hard resetting link
May 28 15:34:30 ctpc001 kernel: [7442522.284203] ata5: softreset failed (device not ready)
May 28 15:34:30 ctpc001 kernel: [7442522.284215] ata5: hard resetting link
May 28 15:34:41 ctpc001 kernel: [7442533.260200] ata5: link is slow to respond, please be patient (ready=0)
May 28 15:35:05 ctpc001 kernel: [7442557.288210] ata5: softreset failed (device not ready)
May 28 15:35:05 ctpc001 kernel: [7442557.288224] ata5: limiting SATA link speed to 1.5 Gbps
May 28 15:35:05 ctpc001 kernel: [7442557.288232] ata5: hard resetting link
May 28 15:35:11 ctpc001 kernel: [7442562.488210] ata5: softreset failed (device not ready)
May 28 15:35:11 ctpc001 kernel: [7442562.488223] ata5: reset failed, giving up
May 28 15:35:11 ctpc001 kernel: [7442562.488235] ata5: EH complete

_________________
You have a backup...right? | Tech Repairs on YouTube
Top
 Profile  
 
fzabkar
 Post subject: Re: Toshiba MK6465GSXN, no response, plz advise repairer in
PostPosted: May 28th, 2015, 1:35 
Offline
User avatar

Joined: September 8th, 2009, 18:21
Posts: 16960
Location: Australia
If it's not spinning, then it could be a PCB fault. You could try a PCB swap and firmware transfer.

http://ep.yimg.com/ay/yhst-144375849714 ... -fw-17.gif

Check the fuse near the SATA power connector.

_________________
A backup a day keeps DR away.
Top
 Profile  
 
inflex
 Post subject: Re: Toshiba MK6465GSXN, no response, plz advise repairer in
PostPosted: May 28th, 2015, 2:09 
Offline
User avatar

Joined: May 11th, 2013, 21:08
Posts: 100
Location: Australia
fzabkar wrote:
If it's not spinning, then it could be a PCB fault. You could try a PCB swap and firmware transfer.

http://ep.yimg.com/ay/yhst-144375849714 ... -fw-17.gif

Check the fuse near the SATA power connector.



Okay, I'll be honest, I'm not sure which component there is going to be a fuse. Best I can see there's a 0603 0R link, which I've checked but it's all good.

Astoundingly, the first drive on my stack of surplus drives was a PCB match for this one!

That said, I'd still be fine to send it off to be repaired instead. While I deal with SMD all the time, I'd feel kind of "safer" handing it off to someone who does HDD's for a living.


Attachments:
File comment: Power / switchmode region of the controller board. Tested the large E1 block (9.5K seems right) and the 0603 0R link closest to the SATA power pins.
pic20150528160419.jpg
pic20150528160419.jpg [ 391.37 KiB | Viewed 9617 times ]
File comment: Client drive on left, "spare" drive on right (has slow-read issues, suspect failing amp/head).
pic20150528160454.jpg
pic20150528160454.jpg [ 323.91 KiB | Viewed 9617 times ]

_________________
You have a backup...right? | Tech Repairs on YouTube
Top
 Profile  
 
fzabkar
 Post subject: Re: Toshiba MK6465GSXN, no response, plz advise repairer in
PostPosted: May 28th, 2015, 3:02 
Offline
User avatar

Joined: September 8th, 2009, 18:21
Posts: 16960
Location: Australia
Here are the voltage test points:

Attachment:
voltages.jpg
voltages.jpg [ 209.71 KiB | Viewed 9600 times ]

_________________
A backup a day keeps DR away.
Top
 Profile  
 
inflex
 Post subject: Re: Toshiba MK6465GSXN, no response, plz advise repairer in
PostPosted: May 28th, 2015, 3:19 
Offline
User avatar

Joined: May 11th, 2013, 21:08
Posts: 100
Location: Australia
fzabkar wrote:
Here are the voltage test points:

Attachment:
voltages.jpg


Vcore 1.18V
Vio 2.50V

_________________
You have a backup...right? | Tech Repairs on YouTube
Top
 Profile  
 
fzabkar
 Post subject: Re: Toshiba MK6465GSXN, no response, plz advise repairer in
PostPosted: May 28th, 2015, 3:28 
Offline
User avatar

Joined: September 8th, 2009, 18:21
Posts: 16960
Location: Australia
inflex wrote:
Vcore 1.18V
Vio 2.50V

Those look OK.

_________________
A backup a day keeps DR away.
Top
 Profile  
 
inflex
 Post subject: Re: Toshiba MK6465GSXN, no response, plz advise repairer in
PostPosted: May 28th, 2015, 3:49 
Offline
User avatar

Joined: May 11th, 2013, 21:08
Posts: 100
Location: Australia
fzabkar wrote:
inflex wrote:
Vcore 1.18V
Vio 2.50V

Those look OK.


Head stiction? Bearing issues? Maybe time I went looking for a repairer?

_________________
You have a backup...right? | Tech Repairs on YouTube
Top
 Profile  
 
HaQue
 Post subject: Re: Toshiba MK6465GSXN, no response, plz advise repairer in
PostPosted: May 28th, 2015, 15:39 
Offline
User avatar

Joined: December 4th, 2012, 1:35
Posts: 3903
Location: Adelaide, Australia
Hi sent you PM
Top
 Profile  
 
Suitsof
 Post subject: Re: Toshiba MK6465GSXN, no response, plz advise repairer in
PostPosted: May 29th, 2015, 11:00 
Offline

Joined: May 6th, 2015, 6:31
Posts: 60
Location: Earth
Additionally, better to check voltage on the motor during power on. If it's OK, so sold off ROM IC and read/check it's content. Sometime, it's damaged (for example, zeroed at the whole content address range).
Top
 Profile  
 
data-medics
 Post subject: Re: Toshiba MK6465GSXN, no response, plz advise repairer in
PostPosted: May 29th, 2015, 16:10 
Offline
User avatar

Joined: April 3rd, 2011, 0:19
Posts: 2003
Location: Providence, RI
+1 HaQue - He's your man in Australia.

_________________
Data Medics - Hard Drive, SSD, and RAID Data Recovery Service Company
Top
 Profile  
 
ROb
 Post subject: Re: Toshiba MK6465GSXN, no response, plz advise repairer in
PostPosted: May 30th, 2015, 6:18 
Offline

Joined: April 16th, 2008, 4:50
Posts: 264
Quote:
While I deal with SMD all the time, I'd feel kind of "safer" handing it off to someone who does HDD's for a living.


Have you tried changing the PCB as the Donor drive seen in photo is a PCB Match for your Patient.
If it still does not SPIN it there could be great chances of "Head stiction" as these drives do have this issue.
Top
 Profile  
 
inflex
 Post subject: Re: Toshiba MK6465GSXN, no response, plz advise repairer in
PostPosted: May 30th, 2015, 22:47 
Offline
User avatar

Joined: May 11th, 2013, 21:08
Posts: 100
Location: Australia
Hi everyone, thanks for the followups. For now I've organised to have it sent off for professional recovery by one of the participants here.

Many thanks.

_________________
You have a backup...right? | Tech Repairs on YouTube
Top
 Profile  
 
Display posts from previous:  Sort by  
Post new topic Reply to topic  Page 1 of 1
  [ 12 posts ] 

Main » Forums home » Conventional hard drives

All times are UTC - 5 hours [ DST ]

Who is online

Users browsing this forum: Google [Bot] and 69 guests

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
Switch to mobile style
Powered by phpBB © 2000, 2002, 2005, 2007 phpBB Group