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pff

Post subject: st1000lm024

Posted: May 26th, 2016, 13:19

Joined: May 26th, 2016, 8:17
Posts: 3
Location: scotland

Hi

Hard drive is
model: ST1000LM024
part: HN-M101MBB/EX2

Laptop HDD led showed constant activity, rebooted successfully but then froze. HDD is now not recognized at all by computer, won't show in bios.

plugged in as a slave dmesg reports:

Code:

[197281.097439] ata4: exception Emask 0x10 SAct 0x0 SErr 0x4050000 action 0xe frozen
[197281.097443] ata4: irq_stat 0x00000040, connection status changed
[197281.097445] ata4: SError: { PHYRdyChg CommWake DevExch }
[197281.097450] ata4: hard resetting link
[197286.869631] ata4: link is slow to respond, please be patient (ready=0)
[197291.102566] ata4: COMRESET failed (errno=-16)
[197291.102571] ata4: hard resetting link
[197296.875472] ata4: link is slow to respond, please be patient (ready=0)
[197301.108422] ata4: COMRESET failed (errno=-16)
[197301.108429] ata4: hard resetting link
[197306.881337] ata4: link is slow to respond, please be patient (ready=0)

The drive sounds as though spinning up and clicks as though heads moving i think but i am not an expert.
There is no timeout, the drive does not give up or spin down or stop clicking until unplugged.

I have a very similar donor drive available with matching part numbers etc.

What is the likely cause of fault? heads/preamp or possibly PCB? i would expect the drive to spindown and not stop responding/freezing if just a head issue, is that possible?
I have read about a serial adapter to read diagnostic information, does this work on my drive and is there a schematic anywhere for this? would it help diagnose my issue?
can pcb be swapped on this model? is rom transplant necessary?

The lost information is not worth the cost of professional recovery to me but i am interested in trying anyway.
I have not opened the cover yet but i have use of a cleanroom if head surgery is necessary. other than that i have no specialist recovery tools.

Side question: I have read about connecting a working drive then suspending and swapping the pcb to a bad drive to recover data. in what situation does this work but swapping the pcb normally not work? why does it have to be connected then suspended? when there is a problem with the system area of the platter is this correct?

thanks in advance.

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pcimage

Post subject: Re: st1000lm024

Posted: May 26th, 2016, 15:19

Joined: November 29th, 2006, 10:08
Posts: 7864
Location: UK

If it's clicking it will be a head issue, not DIY.

Contact Andy at Databusters in Glasgow, pro recovery might not be as expensive as you think!!

_________________
PC Image Data Recovery
http://www.pcimage.co.uk

New!! HDD-PCB.COM for all your PCB and donor HDD requirements!

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fzabkar

Post subject: Re: st1000lm024

Posted: May 26th, 2016, 16:38

Joined: September 8th, 2009, 18:21
Posts: 16960
Location: Australia

How to connect a terminal cable on a Samsung drive ?
http://www.hddoracle.com/viewtopic.php? ... 189&p=2786

_________________
A backup a day keeps DR away.

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pff

Post subject: Re: st1000lm024

Posted: May 26th, 2016, 17:22

Joined: May 26th, 2016, 8:17
Posts: 3
Location: scotland

Code:

 ActiveFW : 00
               FWVer : 0001
                           SATA PLL cal done
                                            DDR size detected = 16MB 

                                                                     DDR size detected = 16MB

                                                                                             *PAUNI_L2958*PA VID=0011 PN=000D Rev=0001- PA_LSI2958 Found
                                                                                                                                                        *PAUNI_L2958*PA VID=0011 U
S_0SO_1
SPU@22'C,5049mV
IS=1
CLA ..36/78
HO..OK
HO RPM=692 OK
AC 1295
ST..Skip..OK
mS1 00000003 
GT:412
SC(L):4105/58
BE.N:27
LD..OK
UF 3 1stGrayErr Hd:0
UD..OK : 58 
PK_3   C:523476 H:0
GT:413
SC(L):4105/44
BE.N:29
LD..OK
SK C:  7764 H:1

S_0SR:0
AP:1 C:  7764->  7285 H:1->0 AP Cnt: 0
UF4 1VE
UF 3 1stGrayErr Hd:1
SK C: 26781 H:2
SR:1
AP:1 C: 26781->  7285 H:0->0 AP Cnt: 0
UF4 1VE
UF 3 1stGrayErr Hd:1
SK C: 27523 H:2
SR:2
AP:1 C: 27523->  7285 H:0->0 AP Cnt: 0
UF4 1VE
UF 3 1stGrayErr Hd:1
SK C: 28813 H:2
SR:3
AP:1 C: 28813->  7285 H:0->0 AP Cnt: 0
UD..OK : 44 
PK_1   C:   572 H:0
GT:414
SC(L):4105/24
BE.N:27
LD..OK
UF 3 1stGrayErr Hd:0
UD..OK : 24 
PK_3   C:524138 H:0
GT:414
SC(L):4108/53
BE.N:26
LD..OK
SK C:  7553 H:1
AP:1 C:  7553->  7285 H:0->0 AP Cnt: 1
UF4 1VE
UF 3 1stGrayErr Hd:1
SK C: 26473 H:2

S_0SR:0
AP:1 C: 26473->  7285 H:0->0 AP Cnt: 1
UF6 GE
UF 3 1stGrayErr Hd:1
SK C: 40595 H:2
SR:1
AP:1 C: 40595->  7285 H:0->0 AP Cnt: 1
UF4 1VE
UF 3 1stGrayErr Hd:1
SK C: 39838 H:2
SR:2
AP:1 C: 39838->  7285 H:0->0 AP Cnt: 1
UF 3 1stGrayErr Hd:0
UF 3 1stGrayErr Hd:1
SK C: 39400 H:2
SR:3
AP:1 C: 39400->  7285 H:0->0 AP Cnt: 1
UD..OK : 53 
PK_1   C:   239 H:0
GT:414
SC(L):4108/58
BE.N:30
LD..OK
UF 3 1stGrayErr Hd:0
UD..OK : 58 
PK_3   C:524233 H:0
GT:415
SC(L):4110/41
BE.N:29
LD..OK
SK C:  7899 H:1
AP:1 C:  7899->  7285 H:0->0 AP Cnt: 2
UF6 GE
UF 3 1stGrayErr Hd:1
SK C: 27271 H:2

S_2 00000007 0000017C 00000007 00000000SR:0
AP:2 C: 27271->  7285 H:0->0 AP Cnt: 2
UF6 GE
UF 3 1stGrayErr Hd:1
SK C: 36661 H:2
SR:1
AP:1 C: 36661->  7285 H:0->0 AP Cnt: 2
UF4 1VE
UF 3 1stGrayErr Hd:1
SK C: 36782 H:2
SR:2
AP:1 C: 36782->  7285 H:0->0 AP Cnt: 2
UF6 GE
UF 3 1stGrayErr Hd:1
SK C: 62467 H:2
SR:3
AP:1 C: 62467->  7285 H:0->0 AP Cnt: 2
UD..OK : 41 
PK_1   C:523485 H:0
GT:415
SC(L):4106/35
BE.N:30
LD..OK
UF4 1VE
UF 3 1stGrayErr Hd:1
SK C:  3687 H:2
AP:1 C:  3687->  7285 H:0->0 AP Cnt: 3
UF6 GE
UF 3 1stGrayErr Hd:1
SK C: 27717 H:2

S_0SR:0
AP:1 C: 27717->  7285 H:0->0 AP Cnt: 3
UF4 1VE
UF 3 1stGrayErr Hd:1
SK C: 28755 H:2
SR:1
AP:1 C: 28755->  7285 H:0->0 AP Cnt: 3
UF6 GE
UF 3 1stGrayErr Hd:1
SK C: 29058 H:2
SR:2
AP:1 C: 29058->  7285 H:0->0 AP Cnt: 3
UF6 GE
UF 3 1stGrayErr Hd:1
SK C: 32052 H:2
SR:3
AP:1 C: 32052->  7285 H:0->0 AP Cnt: 3
UD..OK : 35 
PK_1   C:524252 H:0
GT:415
SC(L):4095/37
BE.N:25
LD..OK
UF 3 1stGrayErr Hd:0
UD..OK : 37 
PK_3   C:   101 H:0
GT:416
SC(L):4106/44
BE.N:27
LD..OK
SK C:  8003 H:1
AP:1 C:  8003->  7285 H:0->0 AP Cnt: 4
UF6 GE
UF 3 1stGrayErr Hd:1
SK C: 29411 H:2

thanks guys, the cycle repeats with the cnt number increasing.
from looking at other dumps i think you will tell me this confirms a head issue?

is there any explanation of the output, out of interest?

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hpw333

Post subject: Re: st1000lm024

Posted: May 26th, 2016, 18:11

Joined: December 29th, 2011, 2:11
Posts: 190
Location: egypt

yes this is head prb

_________________
http://www.hpwlab.com

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pff

Post subject: Re: st1000lm024

Posted: May 29th, 2016, 12:40

Joined: May 26th, 2016, 8:17
Posts: 3
Location: scotland

thanks guys,
Head replaced & drive imaged.
few read errors and horrible noises but the report i was after is intact and i can have an easy week instead of writing it up again.

swap took me about two hours, worst part was the head retaining screw underneath, nearly stripped it.

I have a new found respect for what recovery people do.
I used to think i had steady hands now i know better.
going for a lie down. don't worry your jobs are safe, i am never doing that again.
thanks everyone.

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fzabkar

Post subject: Re: st1000lm024

Posted: May 29th, 2016, 16:24

Joined: September 8th, 2009, 18:21
Posts: 16960
Location: Australia

Congrats!

_________________
A backup a day keeps DR away.

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mr_spokk

Post subject: Re: st1000lm024

Posted: May 30th, 2016, 6:48

Joined: May 21st, 2007, 16:10
Posts: 1592
Location: Gothenburg/ Sweden

pff wrote:

Good work, glad it went well.

pff wrote:

I used to think i had steady hands now i know better.

This is were a steady whiskey comes in hand...just kidding :mrgreen:

_________________
Rescue IT Datarecovery service Sweden
Rescue IT Dataräddning Göteborg AB
http://www.rescue-it.se

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datasolution

Post subject: Re: st1000lm024

Posted: May 30th, 2016, 6:54

Joined: April 8th, 2006, 11:11
Posts: 19

congrartes sir for your success.All other new bies can be happy if you share your success here.Like how you manage donor [selection],any extra work like rom adaptives etc.
all the way congrates again.

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datasolution

Post subject: Re: st1000lm024

Posted: May 30th, 2016, 6:55

Joined: April 8th, 2006, 11:11
Posts: 19

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hpw333

Post subject: Re: st1000lm024

Posted: May 30th, 2016, 9:35

Joined: December 29th, 2011, 2:11
Posts: 190
Location: egypt

very good , congrates

_________________
http://www.hpwlab.com

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colanco

Post subject: Re: st1000lm024

Posted: July 7th, 2016, 14:35

Joined: December 6th, 2012, 8:49
Posts: 291
Location: españa

[quote="pff"]

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colanco

Post subject: Re: st1000lm024

Posted: July 7th, 2016, 14:39

Joined: December 6th, 2012, 8:49
Posts: 291
Location: españa

Wrong thread , sorry

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